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About Us


Customer Experience

Focus is at the heart of Arbicare's culture. Our company does not pin its goals on providing an umbrella of services across as many claims as possible, but depends instead on delivering client specific implementations of Utilization Management services to derive meaningful and differential results on behalf of our clients.

Service excellence is the core value on which Arbicare was founded. Launched in 2019, Arbicare has grown rapidly as the result of the client service first approach we bring to partnership. Every decision about corporate strategy, operational execution, company structure, and service development has been made to enable a peerless customer experience in the managed healthcare space. It was the company's central hypothesis that it could not only compete, but lead our industry through developing unique service implementations that prioritize customer needs. The choices made to support unmatched customer experiences are apparent through our operational model and our speed to innovation. Each of these promote our capacity to provide unique service implementations to each of our clients.

Who Is Arbicare?

Guiding Principles

Mission

To improve clinical care, foster great relationships, and restore lives post injury

Independent Ownership

No outside directives or distractions

Challenge the Status Quo

Do it better, do it faster, and ensure it’s serving the intended purpose

Injured Worker Safety

First and foremost, we view our process and medical care through the lens of patient safety

Culture

Our clients, our employees, our families, our communities


Our Vision

The Problem

Consolidation of managed care companies and lack of strategic focus has bred complacency and an unwillingness to invest UR programs.

The relationship between injured worker and employer deteriorates the minute the employee feels forgotten or falls victim of the system. Historically, Utilization Review programs have been reactive and adversarial in nature. They create conflict, uncertainty, and too often focus specifically on what care the patient cannot have. This results in delayed care, litigation, and extended claims life.

The Solution

Service excellence is the core value on which Arbicare was founded. Arbicare has grown rapidly as the result of the client service first approach we bring to partnership. Every decision about corporate strategy, operational execution, company structure, and service development has been made to enable a peerless customer experience in the workers' compensation managed healthcare space.

It was the company's central hypothesis that it could not only compete, but lead our industry through developing unique service implementations that prioritize customer needs. The choices made to support unmatched customer experiences are apparent through our operational model and our speed to innovation. Each of these promote our capacity to provide unique service implementations to each of our clients.

Employees who are valued during difficult times are employees who recover

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